Privacy Policy

Thanks for using reservie.net. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
This privacy policy details the personal information that we retain and the legal basis for keeping this information.

1. Definitions

These definitions should help you understand this policy. When we say “we,” “us,” “our,”, “reservie”, “my.reservie.net” and "reservie.net" we are referring to Satvada Ltd, a limited liability company registered: 5727334.
We provide online platforms that you may use to sell and/or manage events we will refer to this as a "Service". When we say “Member,” we are referring to the person or entity that is registered with us to use the Service. When we say “you, or your” we are referring to a Member.

When we say event, we are referring to and class, workshop, holiday, retreat, appointment or similar time based interval, on which a Client may enrol.

A “Client” or "Participant" is a person that purchases and/or enrols or is enrolled on to an event that the Member has registered through our Services. The Client is is identified through their name, email address and telephone number.

When we say our "Site", we are referring to a www.reservie.net or reservie.net, a website that we use to promote our Service and to present publicly accessible information. A "Visitor" is any person or entity that visits our Site regardless of whether they are a Member.

"Checkout" refers to a publicly accessible system that a Client can access to purchase an event of a Member from the Service.
With respect to GDPR, we assume the role of "Processor" and the "Member" assumes the role of "Controller".

2. Variation

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

3. Scope

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms of Use.

4. Questions and concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:

Attn. Privacy Officer
Satvada Ltd (reservie)
C/o Exchange House, St Cross Lane,
Newport,
Isle of Wight, PO30 5BZ

5. Members (providers) personal information

5.1 Data Collection

On registration to become a member of our Service, we will request and collect the following information:

Name
Email address
Telephone number
Website address - you or you businesses website address.
Payment processor identification.

This information is required to enable us to identify you as a Member and to manage your account of our Services.

We further collect the following information when you login to our services. We monitor this data to help us maintain the security of the Services:

IP address
Browser identification records
Date / Time information

5.2 Data uses

We use your personal data:

To maintain your account with our Services
To contact you with information regarding events that you have sold
To update you with changes to our Services
To process payment on your behalf with your preferred payment processor

5.3 Cookies

We use cookies ( small text file containing no personally identifiable information) to login you in to our Service and to maintain your login to our service. We do not use any third party cookies in our Service.

Cookies that we use in our Service are:
reserviecsrf_cookie_name - A random unique identifier used to track and help prevent bot and fraudulent access. Duration 2 hours
ci_session - A random unique identifier used to to main a session and to keep you logged in to your account. Duration 2 hours

5.4 Data sharing, data usage and sub-processors

Payment processors

Upon registering to become a member, you will be asked to register with payment processor. Depending on the type of membership, you will be able to choose from PayPal Standard (https://www.paypal.com/ee/webapps/mpp/ua/privacy-full) or Stripe (https://stripe.com/privacy-shield-policy) or both.

All payment processing and associated PCI compliance is referred to a chosen payment processor. We will identify you, with the payment processor via:

PayPal - Your PayPal identifier
Stripe - A shared key which stripe shared with our Service during registration and association of your Stripe account.

Email notification processors

We send all email notifications via mailgun (https://www.mailgun.com/privacy-policy) and Postmark (https://postmarkapp.com/eu-privacy) to our members and to our members clients. When sending you a email notification, we share the following information with mailgun and or postmark:

Your email address
Email notifications

We send service updates, privacy updated and notifications via mailchimp.

mailchimp is located in the US https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Servers

Our servers, storage and back-up solutions are provided by tagadab limited and located in London, UK. https://www.tagadab.com/the-small-print we may also store files on London Amazon S3 storage (https://aws.amazon.com/compliance/gdpr-center/), digital ocean who servers are located in the UK (https://www.digitalocean.com/legal/gdpr/)

Accountancy

We use xero (https://www.xero.com/uk/about/terms/privacy/) to store, process and manage the day to day accountancy of the company. Any fees that you pay to us will be tracked in our accounts and associated to your Service account.

If you opt for monthly plan and elect to pay via direct debit, your information will be shared with goCardless and directli our direct debit processing partners.
gocardless

gocardless is located in the UK https://gocardless.com/legal/privacy/

We use gocardless should you elect to pay via direct debit. Gocardless requires direct and explicit sign-up and requires you to enter you name, postal address, email address and bank details.

If you elect to pay via direct debit and setup an account with gocardless:

- gocardless will share your name, address and email address with Satvada Ltd.
- Satvada will share details of monies owed and associated invoices, so that gocardless can charge your account on our behalf.

This information is shared for the purpose of managing and processing payments.

directli

directli is located in the UK
https://www.directli.co.uk/legal/privacy-policy

We use directli should you elect to pay via direct debit. directli acts as an interface between our accountancy software, xero, and gocardless and acts to:

- Share details of monies owed and associated invoices with gocardless
- Track payments of monies received and to share this information with Satvada Ltd.

This information is shared with us for the purpose of managing and processing event payments.

Zoom

If you elect to connect reservie to your zoom account, we store basic identifiers and tokens to enable us to identify your account. This enables us to:

request the setup of zoom meetings
Share zoom meeting invites with your clients.

We do not share client information with zoom or access client information from zoom.

5.5 Data security and management

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

We regularly review our security systems to ensure that your Personal Data remains safe and secure.

5.6 Data access, modification and removal.

You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.

You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice. Basic information and modification can managed via your Service account.

5.7 Data access, modification and removal of thirdparty data

Where you elect to connect a 3rd party service to reservie, we only store the minimum amount of data necessary to enable us to interoperate with that thirdparty service. As such, we may not retain full records associated to the thirdparty and to gain access to such data, you may need to contact the third-party vendor.

Third-party integrations and any associated data can be removed by uninstalling the respective integration or by contacting us.

6. End Client personal information

End client information is gathered and processed on behalf of the provider. We will never contact a Client the provider requesting us to do so. The provider retains the rights to client data.

When a client registers to purchase a service, we will at minimum request the following data:

Name
Email
Contact number

Credit card information will not be captured by our system. This is managed by our payment partner, stripe, who will capture the payment information and process any financial transactions.

Providers may additionally request additional information which will help facilitate the running of their business.

6.1 Data Collection

When the provider creates an event in the Service, the event will be publicly available for purchase by an end-client for purchase. When an end-client accesses Checkout to purchase an event, the following information is gathered:

Information that tracks progression through the checkout process

Furthermore, depending upon your elected payment processor we will gather the following information

Stripe:

Participants names, email addresses and contact numbers

Payees credit card details and registered address.

PayPal:

No additional information gathered by our Service. However, in the event that the Client completes a purchase, PayPal will provide us with the Payee's name, address and contact telephone number.

6.2 Data uses

We use the data gathered as follows:

Information that tracks progression through the checkout process

We use this information to manage the Client's session as they proceed through the checkout experience and complete the purchase of the event. No personally identifiable information is stored or retained. Participant names, email addresses and contact numbers.

When an event is sold, all participants are enrolled on to the respective events. Once enrolled an account will be created for the Client and any purchased event associated to their account.
If you have elected to accept payment via PayPal, only the buyer name, email address and telephone number will be stored and enrolled on to the event.

Payee credit card details and registered address
Applicable for Stripe only, this information is transmitted directly to stripe to enable the payment to be processed. Upon receipt, stripe validate this information and notify us of whether the validation was successful or failed.

We will only share information with 3rd party providers where it is necessary to enable the purchase to be completed. No data is ever sold to 3rd parties.

Notifications and actions

If the Member has authorised our system to do so, we will send a notification email to the Client in the event of one or more of the following events:
- Client initial registration
- Client purchase of an event
- Client cancellation of an event.

6.3 Cookies

Cookies that we use in our Service are:

reserviecsrf_cookie_name - A random unique identifier used to track and help prevent bot and fraudulent access. Duration 2 hours
ci_session - A random unique identifier used to to main a session and to keep you logged in to your account. Duration 2 hours

6.4 Data sharing and sub-processors

As a data process our Service performs a majority of the data processing on your behalf. We do however use specialised 3rd party sub processors to perform specific tasks and where necessary share specific and limited data with this sub-processors

Payment Processors

When your Client is ready to make a payment for the Event, their information details for the Event being purchased will be shared along with the following processor specific information:

PayPal

No additional information will be shared with PayPal, however, they will be referred to https://www.paypal.com/cgi-bin/webscr to complete the payment. In the event that your payment is successful, paypal will share your Clients name, email address and telephone number with us.

Stripe

We will share the following additional information to enable the payment to be processed and to allow you to be verified and validated.

Credit / debit card information
Card name
Card registered address.

6.5 Data security

6.6 Data access, modification and removal.

End-clients have the right to update and correct the personal information on their account. They also have the right to request any information that the provider holds in relation to them can be removed or otherwise restricted in terms of processing. Where allowed by applicable law there may be an administrative charge for supply of copies of data and you may also require them to provide you with appropriate identification before we comply with this request. They also have the right to object to your continued processing of their personal data. They may also have the right to data portability. If they have a complaint about the way in which you use their personal information they have the right to complain to the Information Commissioner www.ico.gov.uk.

Whilst we collect the data on your behalf, it is responsibility of the Member to provide a Client with access to data if they request it and to facilitate in modifying any associated data. If you need assistance in facilitating a Client request contact hello@reservie.net.

7. Visitors personal information

Visitors are individuals accessing the Site. If the visitor accesses the Service, then they are considered either a Member or a Client and should refer to sections 5 and 6 respectively.

7.1 Data Collection

When a visitor accesses our Site, we may gather:

non personal information only to enable us to track the number of visitors to our site and where visitors have been referred from

email address to add to our marketing lists for future marketing updates and campaigns.

7.2 Data uses

We use the data gathered to contact you about our system and services.

7.3 Cookies

We use cookies (small text files which are transferred to your browser by the Sites to identify data traffic patterns, personalise contents and support security. The cookies we use are described in more detail below. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies will result in you no longer be able to purchase events via the Sites.

Google

A random unique number or string of letters and numbers are stored in the cookie to identify the browser, the times and dates our visitors interact with the site. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

_ga - duration 2 years
_gid - duration 2 days
_gat - duration 2 minutes

7.4 Google Analytics
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

7.6 Data sharing and sub-processors

We never sell or share visitor data with third parties. We do however use specialised 3rd party sub processors to perform specific tasks and where necessary share specific and limited data with this sub-processors

MailChimp

mailchimp is located in the US https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

We use mailchimp exclusively for the purpose of email campaign marketing. Visitor details will only be shared with MailChimp in the event that you elect to subscribe to our newsletter.

7.7 Data security

7.6 Data access, modification and removal.

We will store your contact details in our mail chimp account, if you have signed up and requested subscription to our newsletter.
You may access via mail chimp the details that we have stored and may, at your discretion, unsubscribe or modify the information contained.
If you need assistance in updating or removing your details, contact hello@reservie.net.