Video on Demand Support Guide
Getting started
To get started with Video on Demand, it is necessary to first activate the service in your account. Video on Demand provides an extension to the basic reservie service. As such there are additional costs to use this service. This costs our basic cost of storage and streaming of media that you upload.
Three different packages of Video on Demand are available:
VOD Starter - this is suitable for most teachers and provides a base level of storage and bandwidth
VOD Growth - this is suitable for teachers that need additional storage and/or bandwidth
VOD - Studio - this is suitable for teachers and studios requiring large amounts of storage or bandwidth
Top tip: We recommend that you start with a basic package and if necessary update your service.
Costs
Our costs are detailed below. In addition to these charges, you will be charged the standard 1.2% or minimum fee per transaction + stripe fees for media files that are purchased directly using credit or debit cards. Please see our pricing page for further details of the standard pricing. Like events, for videos that are purchased using pass credits or manually assigned incur no direct additional fees.
Upon selecting one of the options, you will be asked to confirm the service level and to complete payment.
Contract term
The service is paid for on a monthly basis, and may be cancelled at any time before the next charge is made. Upon successful charging your card, the system will allow you to have one month of access.
Basic concepts
Once you have an account you will be able to create libraries and upload videos to the library.
Libraries
Libraries are folder that allow you to organise your media. To upload media you must have at least one library.
Videos
Videos are video media that you create and wish to sell.
Selling Videos
To sell videos, you need to create and publish a schedule. Schedules combine classes, passes, subscription and now videos and provides your ‘shop front’ to allow your customers and patients to buy these items.
Administrators are also able to manually assign videos to customers without incurring additional charges.
Customers access of videos
Once a customer has ‘purchased’ a video, these will appear in their customer portal, which will allow videos to be viewed using a built-in video player.
Please note: Due the way that we process videos, videos cannot be downloaded to play directly on the device.