Video on Demand Support Guide

Getting started

Video on Demand provides an extension to the basic reservie service. To get started, first activate the service in your account. Three different packages are available:

  • VOD Starter - provides a base level of storage and bandwidth

  • VOD Growth - for teachers needing additional storage and/or bandwidth

  • VOD - Studio - for teachers and studios requiring large amounts of storage or bandwidth

Costs

In addition to these charges, you will be charged the standard 1.2% or minimum fee per transaction + stripe fees for media files that are purchased directly using credit or debit cards. Please see our pricing page for further details of the standard pricing. Like events, for videos that are purchased using pass credits or manually assigned incur no direct additional fees. Upon selecting one of the options, you will be asked to confirm the service level and to complete payment.

Contract term

The service is paid for on a monthly basis, and may be cancelled at any time before the next charge is made. Upon successful charging your card, the system will allow you to have one month of access.

Basic concepts

Once you have an account you will be able to create libraries and upload videos to the library.

Libraries

Libraries are folder that allow you to organise your media. To upload media you must have at least one library.

Videos

Videos are video media that you create and wish to sell.

Selling Videos

To sell videos, you need to create and publish a schedule. Schedules combine classes, passes, subscription and now videos and provides your ‘shop front’ to allow your customers and patients to buy these items.

Administrators are also able to manually assign videos to customers without incurring additional charges.

Customers access of videos

Once a customer has ‘purchased’ a video, these will appear in their customer portal, which will allow videos to be viewed using a built-in video player.

Please note: Due the way that we process videos, videos cannot be downloaded to play directly on the device.

Darren Cooper