What your customers see — reservie Help

Classes on demand

Everything a customer has bought, or been given, is in their account under Classes on demand. Collections and single videos are listed separately.

Classes on Demand in a customer's account, with a Collections section showing two collections and when access ends, and a Videos section below

Each collection shows how many videos it has and when access ends, for example No expiry or Access until 25 Oct 2026.

Opening a collection

Clicking a collection opens its page, with the cover, description and every video inside it. All classes on demand goes back.

A collection opened in the customer's account, with its name, the number of videos, No expiry, and the cover picture

Watching

Clicking a video plays it in a player on the same page, on a phone, tablet or computer. Videos stream, so they can’t be downloaded.

A video playing in the customer's account

When something leaves their account

A video or collection is simply removed from their account, with no message, when:

their access ends
you delete it
you move a video out of a collection they bought

To give it back, see Giving a customer access.

If something is missing

If your customers see “Videos are temporarily unavailable” in place of the player, your viewing allowance is used up (see Video plans and your viewing allowance).

Otherwise, check the customer’s Videos tab in Customer Manager to see what they have and its state. If it is there and active, ask them to refresh the page or sign out and back in.